Remote - Customer Service & Sales Representative - SAT

OneTouch Direct is recognized as a leading provider of contact center solutions, established in 1998. We pride ourselves on our commitment to delivering exceptional service to a variety of clients, including Fortune 500 companies. Our organization thrives on creating a work environment that supports both our clients and our employees.

Position: Remote Customer Service Representative - SAT

As a Remote Customer Service Representative, you will be responsible for managing inbound customer inquiries for clients in the SAT industry. This role requires a high level of professionalism and dedication to providing effective solutions to our customers’ needs.

Key Responsibilities:

• Handle inbound calls from customers, addressing inquiries and resolving issues.
• Provide accurate information regarding products and services offered by our clients.
• Exhibit exceptional communication skills and maintain a patient demeanor while assisting customers.
• Document all interactions and maintain comprehensive records of customer communications.
• Collaborate with team members to enhance customer service delivery and efficiency.

• High school diploma or equivalent is required.
• A minimum of 1-2 years of customer service experience is preferred.
• Exceptional verbal and written communication skills.
• Proficiency in using computer systems and applications, with the ability to navigate multiple platforms.
• Demonstrated problem-solving capabilities and a commitment to delivering an outstanding customer experience.
• Ability to maintain confidentiality and handle sensitive customer information with discretion.
• Willingness to work in a remote environment with reliable internet connectivity.
• Experience in the contact center industry is advantageous.

Technical Requirements:

• A laptop or desktop PC (not a Mac, Surface, or Chromebook) with Windows 10.
• Direct ethernet connection for internet access is mandatory.
• USB headset (not wireless) featuring noise-canceling capabilities.
• A functioning webcam (external or built-in) for video communication.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home