Operations Program Manager

Job Summary

A company is looking for an Operations Program Manager to lead execution discipline for Customer Success programs and the CRO Partnership Model.

Key Responsibilities

• Implement a standardized project/program management framework
• Drive execution of Customer Success and CRO Partnership Model initiatives
• Track dependencies, risks, and interlocks across customer excellence programs

Required Qualifications

• Bachelor's degree or equivalent work experience preferred
• 7+ years in project/program management, preferably in consulting or customer-facing initiatives
• PMI or equivalent certification preferred
• Experience in life sciences, CRO, or SaaS environments preferred
• Proven success managing cross-functional teams and external partners