Oracle Senior Application Support

Job Summary

A company is looking for an Oracle Senior Application Support.

Key Responsibilities

• Provide Tier 2 support for Oracle ERP and EPM systems, resolving advanced issues related to access, data integrity, system configuration, and performance
• Monitor and manage support queues, ensuring SLAs are met and tickets are prioritized effectively
• Lead root cause analysis and resolution efforts for recurring incidents, while mentoring Level 1 support analysts

Required Qualifications

• Proven working experience with Oracle ERP and EPM systems
• 4-6+ years of experience supporting Oracle ERP, EPM, or enterprise business systems
• Hands-on experience with Oracle Cloud (Fusion), EDM, or related Oracle modules preferred
• BA/BS in Business Administration or related field preferred
• Experience with Salesforce.com platform and JIRA or similar project management software preferred