Senior Systems Support Engineer

Job Summary

A company is looking for a Senior Systems Support Engineer to provide technical support for IT applications.

Key Responsibilities

• Configure, administer, and maintain ServiceNow instances for stability and performance optimization
• Design and enhance workflows, forms, reports, and integrations to streamline processes
• Collaborate with teams to troubleshoot issues, analyze root causes, and implement effective resolutions

Required Qualifications

• 5 years of relevant experience and a Bachelor's degree in Computer Science or equivalent
• ServiceNow Administrator certification
• Ability to work independently or collaboratively in teams
• Experience delivering 24/5 rotational support with weekend on-call responsibilities
• Familiarity with change management processes and technology alignment with organizational strategy