Performance Management Leader

Job Summary

A company is looking for a Performance Management Leader to design and optimize business operations frameworks for data center services.

Key Responsibilities

• Design and implement standardized business operations processes for data center service delivery
• Build performance measurement systems and develop SLA/KPI tracking mechanisms
• Partner with account teams to address operational challenges and develop enabling tools

Required Qualifications

• Bachelor's degree in Business Operations, Management, Engineering, or related field
• 8+ years of business operations or program management experience in data center services
• 5+ years developing and implementing performance management systems
• 3+ years working with hyperscale cloud providers or large enterprise clients
• PMP, Six Sigma, or equivalent process improvement certification preferred