Operations Support Lead

Job Summary

A company is looking for an Operations Support Lead to oversee daily support for Service and Technical Operations Analysts.

Key Responsibilities

• Provide ongoing support and mentorship to Service and Technical Operations Analysts
• Lead and manage major incidents, ensuring timely resolution and effective communication
• Manage workforce efficiency by overseeing shift patterns and ensuring smooth team handoffs

Required Qualifications, Training, and Education

• Experience in a customer-facing role
• Proven experience in leading and managing major incidents
• Exceptional leadership and people management skills
• Strong understanding of customer service principles and practices
• Experience with agile processes is an advantage