Platform Support Engineer

Job Summary

A company is looking for a Platform Support Engineer to provide advanced technical support and troubleshoot complex issues.

Key Responsibilities

• Manage and prioritize support tickets according to SLAs, ensuring timely resolution and effective communication
• Conduct thorough investigations to identify root causes of technical challenges and collaborate on solutions
• Provide frontline technical support for platform-related issues reported by customers and internal stakeholders

Required Qualifications

• Bachelor's degree in computer science, Information Technology, informatics, or related field
• 5+ years of experience in a support team or similar role within a SaaS environment
• Experience with ticketing systems and software such as ServiceNow, JIRA, or Azure DevOps
• Knowledge of and experience working with REST APIs
• Experience with cloud-based infrastructure and services preferred