Principal Assistant Neo Service Desk

Job Summary

A company is looking for a Principal Assistant Neo Service Desk.

Key Responsibilities

• Provide first line support for Neo (EBA/ERP) users and resolve operational problems
• Document functional requirements/errors and liaise with second line support
• Develop training materials and provide training to users of EBA/Neo

Required Qualifications and Education

• Active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years of related experience, or secondary educational qualification with 4 years of related experience
• Knowledge of incident management processes and experience in this area
• Functional knowledge of Oracle E-Business Suite modules related to Acquisition
• Experience in analysis, design, testing, implementation, and support of ERP systems, preferably Oracle EBS version R12 or later