Product Documentation Manager

Job Summary

A company is looking for a Product Documentation and Knowledge Operations Manager to lead the strategy, structure, and execution of internal and external product documentation.

Key Responsibilities

• Own the documentation lifecycle across various content types including release notes and Help Center articles
• Establish content strategy and governance for documentation structure and updates
• Implement scalable workflows for documentation intake, review, and maintenance across teams

Required Qualifications

• 6+ years of experience in documentation strategy, technical writing, or knowledge management in a SaaS or tech environment
• Proven ability to design and govern documentation across content tooling systems
• Experience implementing editorial workflows and documentation performance metrics
• Familiarity with AI-driven support systems and structured content
• Background working with cross-functional teams to translate technical updates into user-friendly documentation