Product Operations Manager

Job Summary

A company is looking for a Product Operations Manager to support product team operations and enhance customer experience.

Key Responsibilities

• Support product team operations by defining and executing management of product processes and tools
• Lead go-to-market and product end-of-life activities, coordinating with stakeholders and engineering
• Create and distribute internal and customer-facing product communications, managing feedback channels and tools

Required Qualifications

• Highly motivated self-starter with a results-driven approach
• Ability to contextualize impacts of work on customer experience
• Analytical mindset with experience or willingness to learn product analytics tools
• Familiarity with tools such as Jira, Pendo, Hubspot, and Salesforce
• Experience in a SaaS product operations role is preferred