Product Success Manager

Job Summary

A company is looking for a Product Success Manager to help customers maximize the value of their solutions through strategic guidance and enablement.

Key Responsibilities:

• Define the customer value journey and serve as a strategic advisor to drive product adoption
• Design and deliver training programs to enhance customer onboarding and usage
• Monitor customer feedback and usage to inform product improvements and highlight success stories

Qualifications:

• 3-5 years in Customer Success, Training, Solutions Consulting, or similar SaaS role
• Understanding of the digital media landscape, including retail media and e-commerce
• Experience in delivering structured customer training programs
• Strong facilitation skills for engaging diverse audiences
• Proven ability to guide customers toward measurable value with complex products