Senior Critical Situation Manager

Job Summary

A company is looking for a Critical Situation Escalation Manager.

Key Responsibilities

• Manage critical customer escalations and high-visibility incidents to ensure swift resolution
• Coordinate with cross-functional stakeholders to drive issue resolution
• Maintain clear communication with customers and internal stakeholders throughout the escalation lifecycle

Required Qualifications

• 7+ years of experience in the technology industry, focusing on customer support, incident management, or escalation management
• Proven ability to manage high-impact incidents and coordinate cross-functional resolution efforts
• Ability to work non-standard hours as part of a rotating coverage model