Production Support Specialist

Job Summary

A company is looking for a Production Support Specialist.

Key Responsibilities

• Plan and execute quality assurance procedures for healthcare benefit platforms
• Lead client-facing user acceptance testing (UAT) sessions to ensure timelines and requirements are met
• Create client-specific workbooks to validate configurations and troubleshoot issues during testing

Required Qualifications

• Minimum 1 year experience in a consumer/client-facing website environment, including manual and scenario testing
• Data analysis experience with data comparison tools
• At least 2 years in Benefits Administration or the Healthcare industry preferred
• Moderate to strong knowledge of employee benefits
• Strong understanding of QA methodologies and their practical application