Program Manager with Top-Secret Clearance

Job Summary

A company is looking for a Program Manager to oversee an IT service desk contract in support of a U.S. government client.

Key Responsibilities

• Serve as the senior liaison between the client and the service desk support team
• Ensure the team meets service delivery targets and manage human resource actions
• Oversee overall performance, operations, and long-term direction of the contract

Required Qualifications

• Bachelor's Degree in Business, IT, or similar with at least 5 years of supervisory experience in IT service desk management
• Experience with IT service management frameworks (ITIL, CMMI, ISO, AGILE)
• Ability to obtain a National Agency Check
• Preferred PMI Project Management Professional (PMP) certification or similar
• U.S. Citizenship and eligibility for a government security clearance required