Project Manager I Training Lead

Job Summary

A company is looking for a Project Manager I - Training Lead.

Key Responsibilities

• Design, develop, and deliver training programs for Technology Service Desk personnel
• Conduct onboarding training and refresher courses to ensure skill consistency
• Monitor training effectiveness and track compliance with CBP training requirements

Required Qualifications

• In-depth knowledge of training practices and techniques
• Minimum of three years' experience in designing and delivering training
• Ability to evaluate training effectiveness and implement improvements
• Must be able to obtain and maintain a CBP Public Trust clearance
• Experience in IT service desk or technical support environments is preferred