QA and Training Lead

Job Summary

A company is looking for a QA & Training Lead (Customer Support).

Key Responsibilities

• Define and implement QA frameworks, policies, and best practices for compliance with gambling regulations
• Lead and mentor a team of QA and trainers, ensuring effective resource allocation across projects
• Provide training on tools and compliance standards while ensuring thorough testing of various systems

Required Qualifications

• 5+ years of experience in Customer Support/Quality Assurance
• 2+ years of experience in people management
• Strong background in developing QA frameworks and improving communication standards
• Hands-on experience with CSAT monitoring and driving improvements in customer satisfaction
• Upper-intermediate level of English (written and spoken)