QA Auditor Patient Experience

Job Summary

A company is looking for a QA Auditor Patient Experience.

Key Responsibilities:

• Conduct regular audits of patient-facing digital properties to evaluate accuracy, usability, and consistency
• Review entry points into the platform to ensure a seamless onboarding experience
• Assess the performance and tone of AI-driven interactions for clarity, empathy, and helpfulness

Required Qualifications:

• 2+ years of experience in QA UX auditing, digital operations, or similar
• Familiarity with web and app-based platforms
• Understanding of AI-driven support tools and virtual assistants
• Experience with QA tracking tools is preferred
• Background in user experience (UX), product testing, or content auditing is a plus