Quality Analyst

Job Summary

A company is looking for a Quality Analyst to enhance service quality through transaction monitoring and feedback.

Key Responsibilities

• Monitor and audit transactions to ensure superior client experience
• Conduct data analysis to identify areas for improving customer experience and prevent risks
• Provide actionable recommendations based on quality control audit data

Required Qualifications

• Native level Japanese and Business English language skills
• Minimum of 1 year experience in a quality organization within a contact center
• At least 2 years of total work experience in a contact center industry
• Familiarity with quality management methodologies such as Six Sigma and TQM is a plus
• Proficiency in using Excel or Google Sheets and QA tools