Quality Assurance Analyst

Job Summary

A company is looking for a Quality Assurance Analyst responsible for developing and overseeing a Quality Assurance program.

Key Responsibilities

• Develop and implement call monitoring procedures and quality standards
• Monitor communications to assess customer service skills and technical accuracy
• Prepare and analyze quality reports for management review

Required Qualifications

• 2-3 years of experience in a call center environment
• High school diploma or GED equivalent
• Knowledge of quality assurance terminology, methods, and tools
• Intermediate or higher skills in Microsoft Office
• Fluent in English; bilingual preferred but not required