Quality Assurance Coordinator

Job Summary

A company is looking for a Medicare Sales Quality Assurance Coordinator, Remote.

Key Responsibilities:

• Plan, execute, and report on assessments to support sales and business objectives
• Program and utilize a voice analytics platform for quality assurance evaluations
• Lead small scale initiatives and contribute to process improvements within the department

Required Qualifications:

• Bachelor's degree and/or equivalent experience
• 3 years of experience in quality assurance, operational controls, or related fields
• Ability to learn and utilize voice analytics and call recording platforms
• Knowledge of healthcare products and services or experience in a regulated industry preferred
• Proficiency in MS Teams, Word, Visio, and Excel