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Quality Assurance Lead

7/29/2025

No location specified

Job Summary

A company is looking for a Quality Assurance Lead to assist in training QA Specialists and create quality reports.

Key Responsibilities:
  • Create training materials for agents and specialists
  • Audit the work product from the Quality Team and process appeals
  • Participate in client meetings and provide insights related to quality assurance
Required Qualifications:
  • High school diploma or equivalent
  • Associate degree in business or related field preferred
  • Quality assurance analyst/evaluator experience or a valid Life, Health and Annuity License (215) preferred
  • Exposure to Medicare and other insurance products preferred
  • Bilingual speaking skills (English and Spanish) preferred

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