Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance and Training Specialist to enhance service delivery and employee performance.

Key Responsibilities

• Conduct quality audits across various teams to assess performance against standards
• Develop and facilitate training programs and coaching materials based on quality trends
• Track and report on employee performance improvements following training interventions

Required Qualifications

• 2+ years of experience in Quality Assurance, Training, or a related role
• Experience conducting quality audits and delivering performance feedback
• Ability to translate performance data into actionable coaching recommendations
• Familiarity with Salesforce or other CRM platforms
• Highly organized with the ability to manage multiple priorities in a fast-paced environment