Quality Assurance Specialist

Job Summary

A company is looking for a Quality Assurance Specialist II to assess the quality of departmental interactions and processes to ensure compliance with established policies.

Key Responsibilities

• Monitor and assess the quality of interactions, systems, and processes to meet quality standards
• Document and report on quality performance and remediation efforts for leadership review
• Identify improvement opportunities and provide guidance to enhance department processes

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience