Remote Deputy Program Manager

Job Summary

A company is looking for a Deputy Program Manager (Remote).

Key Responsibilities

• Assist in managing contact center agents providing Tiers 1, 2, and 3 support
• Monitor program activities to ensure key performance metrics are met
• Identify areas for improvement in contact center operations

Required Qualifications

• 8 years of experience managing contact centers
• BA/BS preferred
• Previous experience improving overall customer satisfaction
• Ability to lead in a fast-paced environment
• Previous experience supporting Veterans Affairs (VA) is preferred