Account Coordinator, Fraud Specialist

Job Summary

A company is looking for an Account Coordinator, Fraud & Dispute Inbound.

Key Responsibilities

• Handle inbound calls from cardholders regarding fraud or disputes
• Gather information and resolve fraud cases while ensuring compliance with policies
• Maintain accurate records of fraud cases and provide exceptional customer service

Required Qualifications

• 1+ year of relevant experience in a professional role
• High attention to detail and commitment to quality
• Ability to stay calm and composed in challenging situations
• Comfortable using technology and navigating multiple tools
• Adaptable to change in a fast-paced environment