Application Support Specialist

Job Summary

A company is looking for an Application Support Specialist to provide technical support to internal users.

Key Responsibilities

• Provide application support by triaging user incident tickets
• Analyze technical and business problems to identify defects and user impact
• Collaborate with team members and participate in daily support meetings

Required Qualifications

• High School Diploma or equivalent
• 5 years of IT experience
• Experience with ticket systems (ServiceNow, Jira)
• Knowledge of Microsoft Office Suite (Word, Outlook, Excel)
• Experience writing technical "How-to" guides