Bilingual Account Resolution Representative

Job Summary

A company is looking for a Bilingual Account Resolution Representative.

Key Responsibilities

• Handle inbound and outbound telephone calls to perform collections activities
• Utilize negotiating and customer service skills to achieve positive results
• Adhere to all applicable laws including FDCPA, FCRA, and HIPAA

Required Qualifications, Training, and Education

• 1+ years' experience in Collections, Call Center, or Customer Service roles
• Ability to enter and update data accurately and in a timely manner
• Experience working in a fast-paced, deadline-oriented environment
• Strong organizational skills with the ability to manage multiple tasks
• Flexibility in scheduling, including evenings and Saturdays as needed