Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual English and Spanish - Customer Service Advocate.

Key Responsibilities

• Respond to and resolve customer service inquiries regarding benefits, eligibility, and claims
• Guide customers in selecting benefit plan options and maximizing their health plan benefits
• Initiate outreach to members and assist with appointment scheduling and navigation of online resources

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Bilingual fluency in English and Spanish
• 1+ years of customer service experience
• Ability to work full-time during specified business hours, including occasional overtime