Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual English and Spanish Customer Service Advocate.

Key Responsibilities:

• Respond to and resolve customer service inquiries and issues on the first call
• Guide and educate customers on health care benefits and assist with plan selections
• Support customers in navigating online resources and scheduling appointments with care providers

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or relevant experience
• Bilingual fluency in English and Spanish
• Experience with Windows PCs and ability to navigate complex computer systems