Bilingual Customer Service Advocate

Job Summary

A company is looking for a Bilingual Customer Service Advocate II.

Key Responsibilities

• Assess and research routine inquiries, initiating corrective actions as needed
• Mitigate complaints to resolve issues during initial contact
• Document member or provider communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience in a contact center environment preferred
• Must reside in North Carolina