Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (Japanese).

Key Responsibilities

• Respond to inquiries regarding benefits, claims, enrollment, member portals, and ID cards
• Deliver excellent customer service and ensure a positive member experience
• Document customer interactions and follow up as needed to ensure resolution

Qualifications

• Native-level fluency in Japanese; strong proficiency in English
• High School Diploma or GED required
• Minimum 2 years of customer service experience
• Previous call center experience preferred
• Background in healthcare or medical terminology is a plus