Bilingual Customer Support, Spanish-English

Description:
• This is a remote position.
• Schedule: Monday to Friday, 12PM to 9PM Eastern Standard Time (Louisville, KY) with 1-hour unpaid break, 40 hours per week
• We are seeking a highly motivated and talented individual to join our team as a Customer Support Specialist.
• The primary responsibility of this role is to provide exceptional phone-based assistance to customers experiencing issues with their remote key devices.
• Answer inbound phone calls from customers in a professional and courteous manner.
• Troubleshoot remote key issues by asking a series of targeted questions to identify the root cause of the problem.
• Provide accurate and timely assistance to resolve customer concerns, ensuring a high level of customer satisfaction.
• Escalate complex issues to the appropriate manager or team when necessary.
• Document customer interactions and resolutions in our internal system.
• Participate in ongoing training to stay current on product knowledge, troubleshooting techniques, and best practices.
• Collaborate with team members to share knowledge and continuously improve support processes.

Requirements:
• Fluent in Spanish and English
• High school diploma or equivalent; post-secondary education is a plus
• Minimum of 2 years of customer service experience, preferably in a phone-based support role
• Excellent verbal communication skills, including the ability to explain complex concepts clearly and concisely
• Strong active listening skills and the ability to empathize with customers
• Proficient in basic computer and internet navigation skills
• Technical knowledge in general is required, particularly familiarity with computers, phones, and electronic devices
• Automotive knowledge is a bonus but not mandatory, as training on specific devices will be provided
• Ability to multitask and manage time effectively in a fast-paced environment

Benefits:
• HMO coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job