Bilingual Healthcare Customer Service Representative

Job Summary

A company is looking for a Bilingual Healthcare Customer Service Representative.

Key Responsibilities

• Receive and resolve up to 60 calls daily in a call center environment
• Interact with patients, affiliate partners, payers, and healthcare providers via phone
• Collect payments and provide guidance on payment options for outstanding balances

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience, preferably in medical billing and direct patient contact
• Written and verbal fluency in both English and Spanish
• Technical proficiency in relevant software and systems
• Professional maturity and ability to exercise sound judgment