Bilingual Helpdesk Analyst

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Provide first level IT support for end-users via telephone, email, or chat
• Support Associate Portal and manage password reset requests
• Document service tickets and follow up on issues until resolution

Required Qualifications

• Bilingual in Spanish and English
• 1-3 years of experience in IT
• Experience with ticketing systems
• Proficiency in popular operating systems and application software
• Knowledge of desktop and laptop computers, printers, and networks