Bilingual Inbound Call Center

About the position

The Bilingual Inbound Call Center position is a full-time remote role focused on assisting new and existing patients in scheduling appointments at dental offices. The ideal candidate will possess excellent communication skills, a warm and friendly disposition, and the ability to multitask effectively while handling inbound calls. This role requires a commitment to providing exceptional patient service and maintaining accurate appointment scheduling.

Responsibilities
• Delight patients and families by creating a kind, gracious, and caring environment.
,
• Answer telephone calls in a timely and professional manner.
,
• Maintain quality while consistently meeting minimum expectation levels.
,
• Accurately schedule and cancel patient appointments, inputting correct patient data into systems.
,
• Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
,
• Promote a ‘team first’ attitude through positive relationships and communication with coworkers.
,
• Effectively converse in Spanish while entering information into systems in English.

Requirements
• High School diploma or equivalent.
,
• 1 year of experience using both English and Spanish languages in a professional and/or contact center capacity.
,
• Basic computer skills.

Nice-to-haves
• 1 year of dental experience.
,
• Experience with Genesys and Google Workspace.
,
• Advanced computer skills.
,
• Telephone experience.

Benefits
• Medical, dental, and vision insurance with company contribution.
,
• Life Insurance.
,
• Flexible spending (health and dependent care) account.
,
• Paid Time Off & 6 paid holidays off.
,
• Employee Stock Ownership Plan.
,
• 401K.
,
• Daily Pay.
,
• Professional development assistance.
,
• Employee assistance program.