BILINGUAL (Spanish/English) Senior Resolution Coordinator

Job Description

We are currently looking for candidates located in the states listed: AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY

If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.

At Walmart we are always “Happy to Help”

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.

We Invest in You!
At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

Essential Job Functions

As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

The Requirements:
• Must be bilingual (writing/speaking) in English and Spanish
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• High school diploma or GED
• Successful completion of mandatory training
• Customer service experience
• Preferred – 6 months experience in a contact center or retail environment Preferred – 6 months experience with computer processing/data entry software

Location:  Work from Home in Approved States

Hours:  We provide 24/7 customer care with a variety of shift opportunities

Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents
• Medical/Dental/Vision
• Matching 401K
• Stock Purchase Plan
• Annual Performance Bonus
• Store Discount Card
• Education Assistance

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:
• Work from home

Shift:
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Language:
• Spanish (Required)

Work Location: Remote