Bilingual Support Specialist

Job Summary

A company is looking for a Support Specialist - Bilingual Chinese.

Key Responsibilities

• Handle inbound and outbound calls from customers and restaurants
• Manage incoming tickets from email or text via CRM and return calls for voicemails
• Perform minor troubleshooting and facilitate documentation between restaurants and customers

Required Qualifications

• Minimum high school diploma or equivalent
• Fluent in English and Mandarin
• Availability for evening and weekend shifts
• Experience in a call center or food industry is a plus
• Self-directed and self-motivated