Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst (Workforce Benefits) to join their Product Management Team.

Key Responsibilities

• Analyze claims operational workflows to identify opportunities for efficiency and customer experience improvement
• Document process bottlenecks and collaborate with product owners to define improvement tactics
• Develop and implement business processes designed for scalability and long-term objectives

Required Qualifications

• Minimum of 5 years of experience in group benefits
• 5 years of experience in continuous improvement and operational management
• Strong understanding of business operations and process mapping
• Experience with project management and digital solution implementation
• Hands-on experience managing claims or leaves is preferred