California Dental Call Center Agent

Job Summary

A company is looking for Dental Call Center Agents to support high-volume inbound customer service operations for dental care providers in California.

Key Responsibilities

• Handle high-volume inbound calls from dental providers
• Resolve billing, policy, and procedural inquiries within a 3-5 minute window
• Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes

Required Qualifications

• 1+ years experience in inbound customer service
• At least 6 months experience in dental customer support
• Working knowledge of Microsoft Office 365 and help desk software
• Typing speed of 30 WPM and 95% accuracy
• Reliable internet with a minimum 50 Mbps download speed