California Licensed Chat Supervisor

Job Summary

A company is looking for a Chat and Text Supervisor.

Key Responsibilities

• Oversee and support crisis chat and text counselors to ensure compliance with program standards
• Monitor chat/text queues and provide feedback on counselor performance
• Identify training needs and provide support to crisis chat and text counselors

Required Qualifications

• High school diploma or equivalent
• Must be 18 years of age or older
• Ability to work flexible shifts, including daytime, evening, overnight, and weekends
• Proficient in using Microsoft Office Suite and crisis line software
• Knowledge of crisis intervention and suicide prevention protocols