California Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Support incoming calls, emails, and online chats from customers
• Handle coverage questions, assist with enrollment, premium inquiries, and cancellation requests
• Record details of customer interactions and respond to voicemails and emails

Required Qualifications, Training, and Education

• High School diploma/GED
• Some call center experience desired
• Customer service experience desired
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire
• Excellent computer skills, including Microsoft Excel, Word, and Outlook