California Quality Assurance Trainer

Job Summary

A company is looking for a Quality Assurance Analyst & Trainer in the Health and Wellness sector, working remotely.

Key Responsibilities

• Monitor and evaluate customer interactions across various service channels to ensure quality standards
• Design and deliver training programs for new and existing agents, focusing on performance improvement
• Support order and shipment accuracy processes and manage escalated customer interactions

Required Qualifications

• 2-4 years of experience in quality assurance and/or training in a contact center environment
• Strong understanding of QA frameworks and contact center operations
• Familiarity with e-commerce platforms and CRM systems
• Highly organized and self-directed in a fast-paced remote setting
• Analytical mindset with the ability to identify trends and process optimization opportunities