Job Summary
A company is looking for a Call Center Representative to provide customer support and resolve technical issues.
Key Responsibilities
- Respond to user inquiries and resolve technical issues
- Collaborate with telecom, systems, and application teams to identify root causes
- Maintain clear documentation of all support activities and follow up with users to ensure satisfaction
Required Qualifications
- High school diploma or equivalent
- 6 months to 1 year of call center support or telecom experience
- Strong skills in MS Office and general computer navigation
- Basic understanding of telecom systems and vendor tools
- Experience in banking or financial services is a bonus
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