Call Center Representative

Job Summary

A company is looking for a Call Center Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Handle inbound calls to assist customers with insurance inquiries and policy reviews
• Provide empathetic support to customers involved in accidents and set up new claim reports
• Offer additional products to customers while servicing their unique needs

Required Qualifications

• A minimum of two years relevant work experience, or
• A minimum of two years post-secondary education
• Ability to multitask and navigate multiple computer systems
• Experience in customer service
• Willingness to work full-time with a combination of weekdays, weekends, and evening hours