Care Experience Specialist

Job Summary

A company is looking for a Care Experience Specialist to support clients and families throughout treatment.

Key Responsibilities

• Answer inbound calls, emails, and texts, resolving patient and family concerns efficiently
• Act as a liaison between patients and internal teams to enhance the client experience
• Support client-related requests from the Clinical Care team to improve patient satisfaction

Required Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a customer/patient success or support role
• Experience working with young adults and adolescents in a healthcare setting preferred
• 1-2 years of Salesforce experience or equivalent CRM platform required
• Knowledge of HIPAA policies and procedures