Certified Veterinary Technician Supervisor

Job Summary

A company is looking for a Certified Vet Tech, Call Center Supervisor.

Key Responsibilities

• Ensure daily performance metrics are met or exceeded, including quality and service levels
• Coach and educate agents to improve performance, focusing on a positive work environment
• Administer coaching, disciplinary actions, and handle performance discussions as needed

Required Qualifications

• Vet Tech license/certification is required
• College degree preferred or equivalent work experience is required
• Ability to work under pressure and manage the performance of others
• High school diploma or GED is required
• Excellent attendance history is required