Client Experience Manager

Job Summary

A company is looking for a Client Experience Manager to join their Account Management & Customer Experience team.

Key Responsibilities

• Respond to client inquiries and follow up with resolutions, collaborating with cross-functional teams
• Provide tier-2 support for foreign nationals on non-legal questions and handle escalations as needed
• Lead training sessions on the Envoy app and maintain team materials while ensuring project deadlines are met

Required Qualifications

• 1-2 years of customer service experience
• Bachelor's Degree or equivalent work experience preferred
• Passion and interest in immigration preferred
• Experience or knowledge of ticketing systems (Zendesk) preferred
• Strong proficiency with MS Office Suite, specifically Excel