Client Experience Support Associate

Job Summary

A company is looking for a Client Experience Support Associate to deliver high-quality support to clients during critical moments.

Key Responsibilities

• Manage email ticketing software to address client inquiries efficiently
• Develop and enhance client response channels to ensure timely support
• Train new clients and improve training materials to fill identified gaps

Required Qualifications

• 1-2 cycles of experience as an organizer with knowledge of telephony tools
• Familiarity with Slack, Google Drive, email ticketing, and CRM software
• Availability to work designated schedules, including weekends
• Flexibility and adaptability to evolving responsibilities
• Strong commitment to progressive values