Client Services Specialist

Job Summary

A company is looking for a Client Services Expert to support both internal and external customers in a remote setting.

Key Responsibilities

• Assist with inbound and outbound communications to ensure excellent customer service
• Achieve and maintain service level agreements and departmental key performance indicators
• Engage in continuous improvement initiatives and adapt to changes in a fast-paced environment

Required Qualifications

• Advanced English fluency
• High school degree
• Experience in service and customer support roles is a plus
• Client-focused and service-oriented with strong relationship-building skills
• Good listening skills with the ability to understand others' perspectives