Client Success Specialist

Job Summary

A company is looking for a Tier 1 Client Success Specialist to provide technical support across the client's HRIS platform.

Key Responsibilities:

• Act as a subject matter expert on the client's HRIS platform and handle escalated cases
• Resolve support inquiries via phone and ticketing system while collaborating with cross-functional teams
• Identify trends in support tickets to recommend process improvements and contribute to internal knowledge bases

Required Qualifications:

• 2+ years of experience in customer support or technical support, preferably in a SaaS or HR tech environment
• Experience in specific domains such as payroll, benefits, or compliance
• Proficient in using support tools like Zendesk, Salesforce, HubSpot, or Intercom
• Ability to work cross-functionally with Product, Engineering, and Customer Success teams
• Self-motivated with a proactive approach to customer service and process improvement